Return & Refund Policy

Our Commitment

At CEO GALILEO, we are committed to delivering premium-quality products and an exceptional customer experience. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, items must:

• Be returned within 30 days of delivery

• Be unworn, unused, and unwashed

• Include all original tags and packaging

• Be in the same condition in which they were received

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items

• Gift cards

• Customized or personalized products

• Items damaged through misuse or normal wear

How to Request a Return

To initiate a return:

1. Contact our support team through our Contact page.

2. Include your order number and reason for return.

3. Once approved, return instructions will be provided.

Please do not send items back without prior authorization.

Refund Process

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Exchanges

We offer exchanges for eligible items when the requested size or product is available in stock.

If the desired item is unavailable, a refund may be issued instead.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

In such cases, CEO GALILEO will cover the return shipping costs.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

We will work quickly to resolve the problem through a replacement, exchange, or refund.

International Returns

International customers may return eligible products following the same return process. Additional shipping fees, customs duties, or taxes may not be refundable.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through our Contact page.

Last Updated: 2026

CEO GALILEO
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